In response to the uncertainty for the 2021-2022 program year, Spirit & Truth Publishing is offering an extended exchange policy.
The purpose of this policy is to allow congregations the flexibility to change the faith formation products they use mid year based on their current situation.
There are 37 lessons in the full (program) year of our 2021-2022 curriculum products. So, with this new exchange policy, a congregation could (for example) use 5 lessons of the Kids (PK-2nd) curriculum, 20 lessons from our God’s Story @ Home curriculum, and 12 lessons from our Cross+Gen Education (NL) curriculum (5 + 20 + 12 = 37). All told, the congregation would pay for each lesson at the rate of that product (full-year product price divided by 37).
The Policy Rules
- Our standard refund policy stays in effect with temporary additions (see below).
- The extended exchange policy is available between August 18, 2021, and June 5, 2022.
- Only the Living the Word (2021-2022) products (Revised Common Lectionary or Narrative Lectionary) are eligible for exchange.
- To initiate an exchange, a representative of the purchasing congregation must contact the publisher directly via the Contact Form or by phone (262-358-6574).
- For the sake of these rules, any individual unit of a product (discussion guide, bulletin insert, etc.) is referred to as a “lesson.”
- All costs and amounts in the exchange will be based on the per-lesson cost of each product in question which is the original purchase price divided by the number of lessons, which is typically 37 for the 2021-2022 products.
- The dollar amount of the exchange retained (not exchanged) will be calculated by multiplying either the number of lessons used or the number of dated lessons previous to the past Sunday (whichever is larger) multiplied by the per-lesson price.
- The dollar amount available for exchange will be the original purchase price less the dollar amount of the product retained.
- After the 30-day refund period has ended, no monetary refund will be given. The value of the material exchanged will become store credit.
- Store credit will be valid for one year from the time of issue.
- The cost of the new product that the old is exchanged for will be the per-lesson price of that product multiplied by the number of lessons remaining in that product as of the date of the exchange.
- If the new product in the exchange costs less than what was originally paid, the remaining balance will be kept as store credit for one calendar year.
- If the new product in the exchange costs more than what was originally paid, the customer will need to pay the difference, including any sales tax due.
- A congregational representative must certify in a signed affidavit that their congregation has not used the portion of the materials being exchanged and will delete and/or destroy any digital or physical copies of the exchanged portion of the product.
- The Publisher reserves the right to charge a small service fee after a particular congregation’s second exchange. The congregation will be notified prior to the exchange what this will be.
It’s a bit confusing to write out, but on the old product, you basically will pay for what you use and be offered store credit for what you will not use. On the new product, you will only pay for (and receive) the lessons after the date of the exchange.
An example might be helpful. Let’s say that you have purchased Product A but can’t use it anymore. You can use Product B though.
- Product A is $300.00 for the program year (37 lessons for $8.11 per lesson)
- Product B is $400.00 for the program year (37 lessons for $10.81 per lesson)
- You have used 5 lessons of Product A and would like to exchange the remaining 32 lessons of Product A for 32 lessons of Product B.
- You will therefore receive a credit of $259.52 that can be used to purchase Product B.
- The price you would pay for the remaining 32 lessons of Product B is $345.92.
- After the credit is used, your new cost for Product B is $86.40.
In this example, the original product was less expensive than the new product, so the customer would have to pay extra. If the product prices were the same, then it would be an equal exchange. If the original product was more expensive, then the customer will have store credit left over.
Congregations have 30 days to request a refund to their original method of payment (credit card, check, etc.). If a congregation has used a portion of the product, the refund amount will be prorated for the remaining lessons. A congregational representative must certify in a signed affidavit that their congregation has not used the portion of the materials being refunded and will delete and/or destroy any digital or physical copies of the refunded portion of the product.
The text in italics is new for 2021-2022 and, like the exchange policy, is temporary (good through August 18, 2021, to June 5, 2022).